Privacy Policy

At Resolute Weight Loss, we strive to develop innovative services to better serve our users. We recognize that privacy is an important issue, so we design and operate our services with the protection of your privacy in mind. This Privacy Policy outlines the types of personal information we gather when you use Resolute Weight Loss services, as well as some of the steps we take to safeguard it, and how to withdraw consent.

The following principles apply to the personally identifying information we ask for and that you provide. "Personally identifying information" is information that individually identifies you, such as your name, physical address or email address.

Data Collection

Some services do not require any personally identifying information. Some of our services require you to register for an account. In order to create an account, users are asked for personally identifying information (typically your name, email address and a password for your account) and we will use that information to provide the service. For certain services and product purchases we may request credit card or other payment information, which we maintain in encrypted form on secure servers.

When we require personally identifying information, we will inform you about the types of information we collect and how we use it. We hope this will help you make an informed decision about sharing your personal information with us.

Cookies

Upon your first visit to Resolute Weight Loss, a cookie is sent to your computer that uniquely identifies your browser. A "cookie" is a small file containing a string of characters that is sent to your computer when you visit a website. We use cookies to improve the quality of our service and to better understand how people interact with us. Resolute Weight Loss does this by storing user preferences in cookies and by tracking user trends and patterns of how people utilize our site.

Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some Resolute Weight Loss features or services may not function properly without cookies.

Contact Forms & Third-Party Processors

When you submit a message through our Contact page, your information is processed by Formspree (formspree.io), a third-party form handling service. The information you submit — including your name, email address, phone number, and message — is transmitted securely to Formspree and then forwarded to us by email. Formspree may temporarily store submitted data in accordance with their own privacy policy, which you can review at formspree.io/legal/privacy-policy. We do not use the data you submit through our contact form for any purpose other than responding to your inquiry.

Data Retention

We retain personally identifying information only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by law. Specifically:

• Contact form submissions are retained in our email inbox and deleted when no longer needed for the purpose of the inquiry.
• Client account data is retained for the duration of the client relationship and for a reasonable period thereafter for record-keeping purposes.
• Cookie data is retained for the duration of your browser session or as specified by the cookie settings on your browser.

You may request deletion of your personal data at any time by contacting us at kelly@resolutewl.com.

Information Sharing

We may share such information in any of the following limited circumstances:

• We have your consent. We provide such information to trusted businesses or persons for the sole purpose of processing personally identifying information on our behalf, subject to agreements that oblige those parties to process such information only on our instructions and in compliance with this Privacy Policy.
• We conclude that we are required by law or have a good faith belief that access, preservation or disclosure of such information is reasonably necessary to protect the rights, property or safety of Resolute Weight Loss, its users or the public.
• If you have an account, we may share the information submitted under your account among all of our services in order to provide you with a seamless experience and to improve the quality of our services. We will not disclose your account information to other people or non-affiliated companies, except in the limited circumstances described in this Policy or with your consent.
• We may store and process personal information collected on our website in the United States. By using our services, you consent to the transfer of your information among these facilities.

In the event of a transfer of ownership of Resolute Weight Loss, such as acquisition by or merger with another company, we will provide notice before any personally identifying information is transferred and becomes subject to a different privacy policy.

Information Security

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. We restrict access to your personally identifying information to employees who need to know that information in order to operate, develop or improve our services.

California Resident Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with the following rights:

• Right to Know — You may request disclosure of the categories and specific pieces of personal information we have collected about you in the past 12 months.
• Right to Delete — You may request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Opt-Out — We do not sell your personal information. Should this practice change, we will update this policy and provide you the right to opt out.
• Right to Non-Discrimination — We will not discriminate against you for exercising any of your CCPA rights.

To submit a CCPA request, contact us at kelly@resolutewl.com or (817) 726-1811. We will respond within 45 days of receiving your request.

EEA Resident Rights (GDPR)

If you are located in the European Economic Area, you have the following rights under the General Data Protection Regulation (GDPR):

• Right of Access — You may request a copy of the personal data we hold about you.
• Right to Rectification — You may request correction of inaccurate or incomplete personal data.
• Right to Erasure — You may request deletion of your personal data where there is no compelling reason for us to continue processing it.
• Right to Restrict Processing — You may request that we limit processing of your personal data under certain circumstances.
• Right to Data Portability — You may request your personal data in a structured, commonly used, machine-readable format.
• Right to Object — You may object to processing of your personal data where we are relying on a legitimate interest.

To exercise any of these rights, contact us at kelly@resolutewl.com. We will respond within 30 days.

Updating Your Information

We provide mechanisms for updating and correcting your personally identifying information for many of our services. Resolute Weight Loss can be reached at (817) 726-1811 or by email at kelly@resolutewl.com.

Links

The sites displayed as search results or linked to by Resolute Weight Loss services are developed by people over whom Resolute Weight Loss exercises no control. These other websites may place their own cookies on your computer, collect data or solicit personal information. Resolute Weight Loss may present links in a format that enables us to understand whether they have been followed. We use this information to understand and improve the quality of Resolute Weight Loss programs and services.

Changes to this Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances we use and/or disclose it.

Questions & Comments

If you have any additional questions, please feel free to contact us any time. If you would like to access, correct, amend or delete any personal information we have about you, you are invited to contact us at (817) 726-1811 or send an email to kelly@resolutewl.com.